PAJE Professional Learning Ecosystem · support@paje.com
1. Overview
PAJE Professional Learning Ecosystem is an online continuing education platform serving licensed home inspectors and other licensed professionals. This policy describes the technical support services, student assistance procedures, and contingency plans that ensure uninterrupted access to coursework and protection of student records.
This policy is maintained in compliance with IDECC Distance Education Standards and is accessible to all students at all times.
2. Technical Requirements
Supported Browsers
•Google Chrome (version 90 or later) — Recommended
•Mozilla Firefox (version 88 or later)
•Apple Safari (version 14 or later)
•Microsoft Edge (version 90 or later)
Browser extensions that block JavaScript or cookies may interfere with seat time tracking. Disable ad blockers while using the platform.
Internet & Device
•Minimum 5 Mbps download speed required
•Stable, uninterrupted connection required for accurate seat time tracking
•Desktop or laptop recommended — tablets supported
•JavaScript and cookies must be enabled
3. Technical Support Services
ChannelContactResponse Time
Email Supportsupport@paje.comWithin 24 business hours
In-Platform HelpHelp button in courseImmediate / 24hrs (human)
Content Questionssupport@paje.comWithin 48 business hours
4. Seat Time Tracking Policy
•Timer activates when you open course content and pauses after 5 minutes of inactivity
•Switching tabs or minimizing the browser pauses the timer immediately
•Each session is logged with exact start and end timestamps for audit purposes
•Your cumulative seat time is displayed in real time within the course
•If seat time is not recorded correctly due to a technical error, contact support@paje.com within 5 business days for review
5. Contingency Plan for Technical Failures
Platform Outage
•Status notice posted within 2 hours of any outage
•Student progress is auto-saved every 60 seconds — maximum 60 seconds of progress can be lost
•Session logs are written to persistent storage at session end and on page unload
•Students will not be penalized for seat time lost during a documented platform outage
•Service restored within 24 hours (non-critical) or 4 hours (critical outages)
Data Backup
•All student records backed up continuously via encrypted cloud infrastructure
•Records retained for a minimum of 3 years per Louisiana §121.F.6
•Students notified immediately if any loss of course records occurs
6. Student Identity Verification
•You must confirm your full legal name and license number before accessing each course
•You must attest that you are personally completing the course — no proxies allowed
•Identity attestation is recorded with a timestamp and maintained with your enrollment record
•Suspected identity fraud will result in immediate enrollment suspension and notification of your state licensing board
7. Student Records & Privacy
•All records stored using encrypted cloud infrastructure
•Records retained for minimum 3 years from course completion
•Records may be submitted to state licensing boards upon request or as required by law
•PAJE does not sell student personal information to third parties
•Request a copy of your records by contacting support@paje.com
8. Course Completion & Certificates
To earn your CE certificate you must:
•Complete all course modules and meet your state's required seat time threshold
•Pass the final assessment with the required passing score (minimum 80%)
•Submit the post-course evaluation
Certificates include your full legal name, license number, course title, credit hours, and completion date. If you cannot download your certificate, contact support@paje.com for re-issue within 1 business day.
9. Accessibility
•Platform is compatible with screen readers and assistive technologies
•Students requiring accommodations should contact support@paje.com prior to enrollment
•PAJE will make reasonable accommodations to ensure equal access
PAJE Professional Learning Ecosystemsupport@paje.comIDECC Standards III, IV, V, VI, VII
